Digital Reboot: Personal Tech Guidance & Specialist Repair

My name is Mark, and I started Digital Reboot to make technology work for people, rather than against them. With 16 years of experience in the industry—including the last five years here in Wellington—I’ve seen every side of the tech world, from the retail bench to the home office.

I realized that while shops are great for parts, many people are left without the support they actually need: someone to teach them, someone to fix their home network, and someone to handle the complex repairs that require a specialized lab. I provide all three.

1. Personal Tuition & Empowerment

Technology is being forced on all of us, from banking to healthcare. I focus on helping people—particularly seniors—master their devices at their own pace. I provide patient, one-on-one guidance right at your kitchen table. I teach you how to stay secure, avoid scams, and navigate the apps you need for daily life without the jargon or the rush.

2. In-Home Tech Support

Some problems simply need to be solved where they happen. I offer on-site troubleshooting for those frustrating issues that stop your home or office from running. I handle Wi-Fi dead zones, printer connectivity, new device setups, and account sync issues. Because I ride a motorcycle, I can get to your door quickly across Wellington, the Hutt, and Porirua without worrying about traffic or parking fees.

3. Specialist Workshop Repairs

For the “heavy lifting,” I maintain a professional-grade lab in my Lower Hutt garage. This isn’t a hobbyist’s bench; it’s a dedicated workspace fitted with high-end microscopes, microsoldering stations, and diagnostic tools used by top-tier service centres. I specialize in complex hardware saves—like liquid damage recovery and board-level repairs—that many standard shops aren’t equipped to handle.

Why Digital Reboot?

• No Call-Out Fees: I don’t charge for travel. You only pay for the time I spend actually helping you.
• Total Transparency: If a device isn’t worth fixing, I’ll tell you straight. I value your trust more than a quick sale.
• Professional Privacy: After 16 years on the bench, I’ve seen it all. I treat your data with the same confidentiality as a doctor or lawyer—I’m there to fix the tool, not browse your life.