FAQ | Digital Reboot

Phones, tablets, laptops, desktop computers, game consoles, and more. If it powers on (or even if it does not), it is worth asking. Devices from major brands like Apple, Samsung, Lenovo, HP, Sony, Nintendo, and Microsoft are all commonly serviced.

The cost of a smartphone repair can vary depending on the issue, the model, and the parts required. Common repairs like screen or battery replacements often have a set price, while more complex problems may need a closer look first. To provide an accurate quote, Digital Reboot offers free initial inspections and honest advice up front. If a repair is not the best option, that will be made clear too. The goal is to find a solution that works without overcharging or upselling.

Yes, all repairs at Digital Reboot come with a 180 day warranty. That is twice as long as what most competitors offer. The goal is to give peace of mind and stand behind the work. If something goes wrong with the parts or workmanship within that time, just get in touch and it will be sorted. No stress and no runaround.

Most standard repairs are completed the same day, depending on part availability and how complex the issue is. Screen and battery replacements are often done within a few hours. More involved repairs may take longer, but clear timeframes will always be given up front. At Digital Reboot, the aim is to get things sorted quickly without cutting corners.

If your phone is physically damaged, not turning on, or just not working the way it should, chances are it can still be repaired. Even older models can often be fixed with the right parts and care. If a repair is not the best option, you will be told directly with honest advice and possible alternatives. The best way to find out is to send through a quick message or book a free inspection.

Absolutely. Support is available for all kinds of software issues, including operating system errors, app crashes, updates not installing, malware removal, and more.

Care is always taken to keep your data safe. If data loss is a risk, you will be told in advance and options will be discussed. If needed, a full data backup or recovery service can be arranged before work begins.

Parts are sourced from trusted suppliers. Genuine parts are used where available, or high quality alternatives when they are a better option. The goal is always to match quality with value and to explain your options clearly.

Yes. Onsite repairs and tech support are available across the Wellington area. Some jobs are better done in a workshop setting, but this will be discussed before anything is booked.